Terms & Conditions

1. London Lauriston Clinic is a trading name of London Lauriston Clinic Ltd (LLC or the Clinic), a company registered in England and Wales under number 14345990 whose registered office is at 34 Great Titchfield Street, London W1W 8BQ.
2. These terms and conditions (Terms) form the basis of the agreement between you and LLC.
3. By registering with us, you agree to be bound by these Terms. If there is any conflict between these Terms, the Privacy Policy and the Registration Form, these Terms will take precedence followed by the Privacy Policy.  If there is any inconsistency between these Terms and any marketing material, these Terms will take precedence.  LLC may update these Terms from time to time; however, any changes will only apply to any future visits and you will be asked to agree to any new terms and conditions before they become effective for you. 
4. Payment is due on all items purchased from the Clinic’s pharmacy, at the time of purchase.
5. Consultants, surgeons, and general practitioners at the Clinic (together, the Doctors) are independent practitioners who set their own fees independently, and are not employees of LLC.  Payment for any fees due to the Doctors which have been invoiced on their behalf will be paid to the Clinic following the consultation or treatment.  Please note that the Clinic acts as an agent for Doctors in the collection of their fees.
6. The Clinic’s fees for diagnostics, treatments and surgery will be due in the following way:  (i) if you are self-funding, immediately after your appointment; and, (ii) if you have private medical insurance, or payment is guaranteed by a sponsor, within 30 days of the invoice date.
7. For all insured patients with a permanent home address overseas, payment must be made immediately after your appointment.
8. If your insurer or sponsor fails to make payment in full by the date set out in clause 6 (ii) above, you the patient will become responsible immediately for the outstanding balance.
9. If payment is made and afterwards you obtain insurance approval, your initial payment will be refunded as soon as your insurer makes the payment to the Clinic.  Part of the payment may be retained to cover any excess or shortfall in the insurance payment.
10. If your insurer or sponsor fails to settle our invoice within 30 days of the date of the invoice, the Clinic will be entitled to charge interest at 4% per annum above the Bank of England base rate. Furthermore, following a final demand, if payment remains outstanding, our invoice may be referred to a collection agent to recover debt as they see fit, which may include further collection charges and fees. 
11. During your visit to the Clinic, we will collect and process certain information about you, both medical and non-medical, in order to provide you with healthcare services.  LLC is committed to protecting and respecting your privacy.  Any personal information provided to us by you directly, or by some other person or organisation, will be handled, stored and secured in accordance with UK GDPR and the Data Protection Act 2018.  Detailed information about what information we collect about you, how we use that information, and your rights, is contained within our Privacy Policy, a copy of which is available here or at the clinic (please request a paper copy from a member of reception staff).

Last updated: 2 April 2024